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Milen Spasov

Finance Professional

Intuit Certified Bookkeeper

Milen Spasov

Finance Professional

Intuit Certified Bookkeeper

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About Me

Resume
Education
Bachelor's degree - Finance
2013 - 2017
Bachelor's degree - Finance
Bulgaria

D. A. Tsenov Academy of Economics

 

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Experience
Branch Network Support Specialist
Jan 2024 - Sep 2024
Branch Network Support Specialist
FirstBank Holding CO
  • Technical Support Queue: Maintain a team queue abandonment rate below 6.5%.
  • Maintain a team first call resolution rate above 70%.
  • Track end-user requests and problems to ensure timely problem resolution.
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Item Processing Specialist
2022 - 2024
Item Processing Specialist
FirstBank Holding CO
  • Daily advanced Item Processing Troubleshooting for different transactions.
  • Monitoring the workflow between FirstBank, Federal Reserve, Wells Fargo, Chase, and US Bank.
  • Maintaining the Confluence page information and creating Jira cards.
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Help Desk - Online Banking
2021 - 2022
Help Desk - Online Banking
FirstBank Holding CO
  • Assisting customers with general banking or FirstBank products and services questions over the phone.
  • Assisting customers with updating mobile applications, troubleshooting different issues, and providing step-by-step navigation to customers.
  • Develop and maintain a general knowledge of all bank products and services.
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Lead Rep, Personal Banker
2019 - 2021
Lead Rep, Personal Banker
FirstBank Holding CO
  • Providing exemplary customer service in all situations.  
  • Ability to effectively train new employees.
  • Effectively operating with all necessary computer programs.
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Certifications
Link
Troubleshooting Software Skills
  • Windows
    80%
  • Linux
    40%
  • Outlook
    60%
  • Word
    80%
  • Xcel
    95%
  • Internet Browsers
    99%
  • Quickbooks
    45%
  • Alogent
    70%
Troubleshooting Hardware skills
  • Personal Computer
    95%
  • Dell & Acer Laptops
    80%
  • R710 Dell Server
    45%
  • PC Accessories
    80%
  • Motorola Modems
    90%
  • Firewalls
    75%
  • Ubiquiti Routers
    85%
  • Managed Switch
    95%
General Skills
Top Skills
  • Problem - Solving
    90%
  • Communication
    89%
  • Attention to Detail
    95%
Languages
  • Bulgarian
    100%
  • English
    90%
  • Czech
    20%
Platforms
  • Alogent
    70%
  • FirstView
    84%
  • Quickbooks
    45%
  • VMware vSphere
    40%
Knowledge
  • Online Support
  • Bank Statements
  • Office 365
  • General Ledger
  • Documentation
  • Time Management
  • Accounts Payable & Receivable
  • Accounting Principles
  • Bookkeeping Software
Blog
September 8, 2024 Windows

A Comprehensive Overview of Microsoft’s Operating System One of the most popular operating systems (OS) in the world is Windows,…
September 8, 2024 Linux

The History of Linux: From Its Humble Beginnings to Modern-Day Dominance Linux, one of the world’s most influential and versatile…

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Get in Touch
  • Address: Denver, USA
  • Email: contact@milenspasov.com
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